• High School Diploma or equivalent
  • Prefer some education/experience with computer systems
  • Excellent customer service skills to include oral and written communication
  • Knowledge and proficiency supporting Microsoft Technologies
  • Comprehensive understanding of computer hardware/software
  • Demonstrative experience and proficiency in virus detection & removal as well as operating system deployment
  • Aptitude for learning and diagnosing hardware/software problems
  • Ability to lift 30-40 lbs, may be on the floor accessing computers, ability to push and pull

Synopsis of Duties:

  • Provide technician assistance and support to end users for incoming queries and issues related to computer systems, hardware, software, printers, fax machines, copiers, etc.
  • Assist in training users on general usage of email system, telephone, etc. when needed.
  • Identify the hardware and software needed to provide solutions to problems for both onsite and offsite staff, including PC’s, laptops, I-pads, Smartphones, printers, A/V equipment, and associated accessories
  • When equipment is returned, wipe the system and reset for another user
  • Provide telephone, face-to-face and online support to staff utilizing customer service skills
  • Maintain inventory of equipment, obtaining staff signatures when issuing equipment
  • Download and install appropriate software
  • Serve as a first point of contact for all internal technology needs and issues, resolving a large percentage without escalation while providing excellent customer service
  • Consistently, accurately, and in a timely fashion record all service requests and issues in the Service Desk ticketing system, triaging tickets to other members of the IT team when necessary or appropriate
  • Assist in managing hardware and software asset inventories with tags, sets up, and assists in the configuration of end-user PC desktop hardware, software & peripherals
  • Diagnose and resolve problems in regards to end-user network, email, Internet, local area network access and local printer problems
  • Reset passwords in internal systems as well as some external systems
  • Helps install local area network cabling systems & equipment such as network interface cards, hubs and switches
  • Assist others during special events needing IT assistance
  • Contact vendors when necessary (i.e. for phone system, access doors, security system, etc.)
  • Performs other duties as assigned or needed